Refund, Return & Cancellation Policy
Last updated: 18 September 2026
Good Staples is a food product. For hygiene and safety reasons, we handle returns and refunds as set out below.
Cancellations
You may cancel your order for a full refund any time before it is dispatched. Once an order has been dispatched, it can no longer be cancelled. To cancel, email hello@goodstaples.in with your order number as soon as possible.
Damaged, defective or incorrect items
If your order arrives damaged, tampered with, or is not what you ordered, contact us within 48 hours of delivery with your order number and photographs of the product and packaging. After verification, we will send a free replacement or issue a full refund.
Change of mind
As a consumable food item, an opened pack cannot be returned for a change of mind. Unopened packs in their original, sealed condition may be considered for return within 48 hours of delivery at our discretion; return shipping in such cases is borne by the customer.
Refund method & timeline
Approved refunds are made back to the UPI ID or account you paid from. Refunds typically reflect within 5–7 business days of approval, depending on your bank.
How to raise a request
Email hello@goodstaples.in or call +91 9911777333 with your order number. We aim to respond within 2 business days.
Contact
Damori Noir Blanc LLP, Basement, K 7/21, DLF Phase 2, Gurgaon, Haryana – 122002.